Lynda

I didn't get this the first time, only in the replies, good ol' Yahoo seems
to have struck again.

Nance,

If this occured at hospitals, then you/she should have been given a
Patient's Bill of Rights. Each hospital has a QA (Quality Assurance)
Committee that usually meets monthly. Be sure to send in a concise
complaint addressed to this committee and request a reply. Name names and
what occured (date and time needs to be included). Enough people do not
avail themselves of this because, I guess, they either don't know about it
or they don't think it will do any good. It can and does.

If it is at a clinic that receives any federal funding or accepts Medicare
or Medicaid (MediCal in CA), they are also required to have a Patient Bill
of Rights posted within the facility. They must also have some mechanism in
place to address these sorts of issues.

A lot of larger cities and counties have Elder Advocates. Sometimes they
are part of the Social Services department or SS can refer you to them.
Sometimes they are part of the city/county's Human Rights Commission.
Sometimes they are part of the local Ombudsman program.

There is no way she should be treated that way or that the perps should get
away with it!

Good luck!

Lynda
> >
> >Does anyone here know about medical treatment of elderly patients? I
don't
> >mean the actual medicine part but the rude, condescending, waste her time
> >because she's old, who cares if we ever cure this because what's she
> >possibly doing in her life that's important anyway, part??
> >
>snip<
> >So, any insights would be appreciated.
> >
> >Nance

[email protected]

In a message dated 05/24/2001 7:15:46 AM !!!First Boot!!!, lurine@...
writes:


>
> A lot of larger cities and counties have Elder Advocates. Sometimes they
> are part of the Social Services department or SS can refer you to them.
> Sometimes they are part of the city/county's Human Rights Commission.
> Sometimes they are part of the local Ombudsman program.
>
> There is no way she should be treated that way or that the perps should get
> away with it!
>
> Good luck!
>
> Lynda
>

All good info. Thanks.

Nance



[Non-text portions of this message have been removed]

[email protected]

Nance
You can also contact the closest " Osha" who can appoint you an Ombudsman ,
that will go and be the advocate for you and your mom.
Everyone is right there is no way they should get away with treating your mom
that way. I worked as a CNA for 4 years and did my training in a nursing
home. I was a bit horrified at the attitude of some of those nurses. When you
point it out to them they get embarressed and sometimes you can get an honest
answer about how over worked they are and that sometimes they just get burnt
out. Absolutely no excuse but it does happen alot. I quit that job when I
realized that most of my patients would die. Duh! I knew that as a fact ,
but when it actually happens it gets very depressing when you know you cant
do anything to help them . And no matter how hard you try , you cant make
them comfortable. I never saw abuse , but there is definately a "coolness"
about their dealings with the patient. Also I notice that alot of places will
call the patient a "client" instead of patient ( I personally think this is
cold, ) for the reason that they are trained this way so as not to get too
attached to the patient. The reason they gave was that if you become involved
in a patients life and they pass on then you will become burnt out too
quickly. I could go on but we would be here all day. Hope this helps a little.
Good Luck and I hope your Mom is feeling better
Tamie

[email protected]

In a message dated 05/24/2001 1:36:57 PM !!!First Boot!!!, Tamilooch@...
writes:


> Also I notice that alot of places will
> call the patient a "client" instead of patient

Yes. This was the word the insurance coordinator used (she is a nurse
assigned to follow the case from before to after). She was very nice and
upset that this had happened and is going to start some sort of internal
investigation. But her parting words were something like "Well, we have to
be grateful you still have your Mom." None of us knew this was any sort of
risky situation at 8 in the morning. By 10 we had found out. Not the way to
do things.

My Mom has an appointment with a specialist (pulmonologist -- I never heard
of it before) and we will see after that. Right now, we are too scared of
all of them and their inability to see the big picture to do anything.

Thanks for the info. I will save it and see what my Mom wants to follow up
on.

Thanks.

Nance



[Non-text portions of this message have been removed]

Lynda

Nance,

Spoke to some friends today that I use to work with. They said that the
best way to get quality care for your mom is to have a GP that specialises
in geriatric medicine who could coordinate her care. They also said that
you should have an organization called The Area Agency on Aging and that
they provide resources such as Ombudsman, assistance in finding good medical
care, filing complaints, etc.

Pulmonoligists used to be combined with internal medicine. There is such a
great deal of COPD, emphazema, bronchitis, cystic fibrosis and other lung
related conditions that it has become a specialty unto itself. They also
cover some types of allergies and some types of industrial problems such as
asbestosis, etc.

Lynda
----- Original Message -----
From: <marbleface@...>
To: <[email protected]>
Sent: Thursday, May 24, 2001 9:29 AM
Subject: Re: [Unschooling-dotcom] OT question was: Occupation


> In a message dated 05/24/2001 1:36:57 PM !!!First Boot!!!,
Tamilooch@...
> writes:
>
>
> > Also I notice that alot of places will
> > call the patient a "client" instead of patient
>
> Yes. This was the word the insurance coordinator used (she is a nurse
> assigned to follow the case from before to after). She was very nice and
> upset that this had happened and is going to start some sort of internal
> investigation. But her parting words were something like "Well, we have
to
> be grateful you still have your Mom." None of us knew this was any sort
of
> risky situation at 8 in the morning. By 10 we had found out. Not the way
to
> do things.
>
> My Mom has an appointment with a specialist (pulmonologist -- I never
heard
> of it before) and we will see after that. Right now, we are too scared of
> all of them and their inability to see the big picture to do anything.
>
> Thanks for the info. I will save it and see what my Mom wants to follow
up
> on.
>
> Thanks.
>
> Nance
>
>
>
> [Non-text portions of this message have been removed]
>
>
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